Customer Service Representative
The Customer Service Representative (CSR) is the first and last contact with the hospital and is key to creating lasting, positive impressions. CSRs are responsible for client care, communication, and always providing excellent client service. CSRs perform clerical duties related to veterinary care and treatment, process invoices and payments, direct incoming phone calls, and provide miscellaneous support to the rest of the veterinary team. The CSR must have exceptional communication skills (both verbal and written), computer literacy, ability to multitask, friendly attitude, and confidence to deal with stressful situations.
The Veterinary Technician has passed State and National exams and has obtained an RVT license to practice as a Registered Veterinary Technician. They assist the doctors to the fullest possible extent, to help improve the quality of care given to the patients, and to aid the doctors in achieving greater efficiency by relieving them of technical work. The RVT assists in multiple procedures providing care for animals including examinations, dental procedures, surgeries, immunizations, euthanasia as well as client education. This position requires a working knowledge of pharmaceutical drugs, common diseases; their symptoms, means of transmission, treatment and prevention, and other basic preventative health care recommendations.
Veterinary assistants provide supportive services under the direction of the Veterinarian and RVT. They begin the examination procedure and continue to assist throughout the examination, diagnosis, and treatment phases. Assistants aid the veterinarians in achieving greater efficiency by relieving them of technical work like preparing vaccines and blood panels as well as filling Rxs. They also have a very significant role in communicating with and educating clients about their pets.
*Certified Veterinary Assistants- California recognizes a CVA1 and CVA2 for veterinary assistants who demonstrate through coursework and testing a vast knowledge of vet med and basic skill set.